Frequently Asked Questions (FAQs)
Find answers to the commonly asked questions about the trading journey with ExGO.
Account Setup
Simply download the ExGO app from Google Play or App Store, click Register, and complete the sign-up process with your mobile number or email. Minimal documentation is required.
You will need a valid government-issued ID (passport, driver's license, or national ID) and a proof of address (utility bill or bank statement not older than 3 months).
You must be at least 18 years old to open a trading account with ExGO.
Yes, you can open multiple trading accounts under the same verified identity, subject to our terms and conditions.
Yes. We offer a demo account that allows you to practice trading using virtual money, helping you get comfortable with our platform and test your strategies.
Trading Platforms
ExGO offers a Web Trader accessible through any browser, and a Mobile Trader app available on both Android and iOS devices.
A position is an active trade in the market. It can be either a buy (long) or sell (short) position on a particular instrument.
A pending order is an instruction to buy or sell an instrument at a specified price in the future, once that price is reached.
A Take Profit order automatically closes your position when it reaches a profitable level you set. A Stop-Loss order closes your position to limit losses when the market moves against you.
Leverage allows you to control a larger position with a smaller amount of capital. For example, with 100x leverage, you can control $100,000 with just $1,000.
Swaps (or rollover fees) are interest charges applied when you hold a position overnight. They can be positive or negative depending on the interest rate differential.
The spread is the difference between the buy (ask) and sell (bid) price of an instrument. It represents the cost of the trade.
Dividends are payments made by companies to shareholders. When trading CFDs on stocks, you may receive or pay dividend adjustments depending on your position direction.
A bonus issue gives existing shareholders additional free shares. A stock split divides existing shares into multiple shares. Both affect the share price proportionally.
Dividend payments are typically processed on the ex-dividend date and credited to your account within 1-3 business days.
The maximum number of shares depends on your available margin, the instrument's leverage, and your account type. Contact support for specific limits.
Deposits and Withdrawals
We support bank transfers and other secure payment methods. Check the Deposits & Withdrawals page for the latest available options.
ExGO does not charge any fees for deposits. However, your payment provider may apply their own charges.
Yes, our automatic withdrawal feature processes requests even on weekends. Processing time depends on your payment method.
Go to the Withdrawal section in the app, select your preferred method, enter the amount, and submit. Funds are processed according to the method's timeline.
ExGO does not charge withdrawal fees. Your bank or payment provider may apply their own charges.
For security and AML compliance, withdrawals must generally be made to the same account used for deposits.
Contact our 24/7 customer support via live chat. We'll investigate and resolve the issue promptly.
Withdrawals are processed instantly on our end. The actual receipt time depends on your bank or payment provider (typically 1-5 business days).
No. For security and regulatory compliance, deposits and withdrawals must be made from/to accounts in your own name.
The minimum withdrawal amount is 500 USD via bank transfer.
Troubleshooting
Click on "Forgot Password" on the login screen. You'll receive a reset link via email or SMS. Follow the instructions to set a new password. If you need further assistance, contact our support team.